There is a significant change with CRA correspondence for both individuals and businesses.

For Individuals this change will be phased in throughout 2025.

As of July 3, 2025, 500,000 individuals started receiving all correspondence through My Account. Following this, on September 4, 2025, another 900,000 individuals were added. The dates of the next phases has not yet been announced.

If you are part of this change, you will receive an email notification and in some cases, a letter from the CRA regarding the changes and what you can expect.

To ensure you do not miss communication from the CRA, go to My Account to ensure you have access to notifications.

You may opt out of online mail by longing into your My Account and updating your delivery preferences to paper mail.

For Businesses this change began last spring.

On May 12, 2025, the Canada Revenue Agency, (CRA) transitioned to online mail as the default method of delivering most business correspondence. This means if you have a business, you will receive your business tax notices and other correspondence including letters, forms, and statements, through My Business Account. Once posted there, it is legally considered delivered on that date. It is important to check your CRA portal regularly.

You may opt out of online correspondence. To do so, you must submit Form RC681 -Request to Activate Paper Mail for My Business or adjust your communication settings in My Business Account. Please note that the opt out must be renewed every two years.