There is a significant change to CRA correspondence for both individuals and businesses.
For Individuals (CRA My Account), this change will be phased in throughout 2025.
As of July 3, 2025, 500,000 individuals began receiving most correspondence online through My Account. Following this, on September 4, 2025, an additional 900,000 individuals were added. The dates of the next phases have not yet been announced.
If you are included in this change, you will receive an email notification and, in some cases, a letter from the CRA explaining what to expect.
To ensure you do not miss communication from the CRA, log in to My Account to confirm you have access and that email notifications are turned on.
You may opt out of online mail by logging in to your My Account and updating your delivery preferences to paper mail.
For Businesses, this change began last spring.
On May 12, 2025, the Canada Revenue Agency (CRA) transitioned to online mail as the default method of delivering most business correspondence for new business number and CRA program account registrations. This means if you have a new business, you will receive your business tax notices and other correspondence, including letters, forms, and statements, through My Business Account.
Effective June 16, 2025, existing businesses that meet the eligibility criteria were transitioned to online mail.
This change applies to all of the following businesses:
- New business number and CRA program account registrations
- Existing businesses already registered for My Business Account
- Existing businesses that have given online access to an authorized representative (who can view or modify information on their behalf) in Represent a Client
Once correspondence is posted in My Business Account, it is considered delivered on that date. It is important to check your CRA portal regularly.
You may opt out of online correspondence. To do so, you must submit Form RC681 – Request to Activate Paper Mail for My Business or adjust your communication settings in My Business Account. Please note that the opt-out must be renewed every two years.